Nutrilia

Terms of service

Last updated: 2026-06-01

These Terms are entered into between you ("User" or "Professional") and Cloudify, an Italian sole proprietorship, VAT IT02563250444, reachable at info@nutrilia.it ("Provider" or "we"). They govern the use of the Nutrilia platform. By using the Service you fully accept these conditions.

1. Acceptance of terms

Registration and use of the Service imply acceptance of these Terms, the Privacy policy and the Cookie policy. If you do not agree, do not use the Service.

2. Service description

Nutrilia is a SaaS platform for managing a nutrition practice: patient records, anamnesis, measurements, diet plans, appointments. The Service is intended exclusively for licensed professionals (nutritionist biologists, dietitians, dietologists, medical nutritionists).

3. Account and credentials

The account is personal and non-transferable. You are responsible for the confidentiality of your credentials and for all activity carried out under your account. You must notify us immediately of any suspected unauthorized access.

4. Acceptable use

By using the Service you agree not to:

  • scrape, crawl or perform automated mass access outside the official APIs;
  • decompile, disassemble or attempt to reverse-engineer the software;
  • use the Service for non-clinical data or for purposes unrelated to nutrition practice;
  • open multiple accounts or create fictitious organizations to bypass the limits of your plan;
  • use the Service for illegal activities, harm to third parties, or in violation of your profession's code of conduct;
  • resell, sublicense or offer the Service to third parties as if it were yours.

Breach of these obligations may result in immediate suspension or termination of the account under §9.

5. Professional use and the AI's role

The Service is a tool that supports the professional's work. Clinical formulas (BMR, BIA, skinfolds), AI suggestions and platform-generated diet plans constitute a decision support system: they provide calculations and starting points, but they do not replace the clinical judgment of the nutritionist, who remains solely responsible for decisions affecting the patient.

In particular for the AI features:

  • AI-generated content may contain errors, hallucinations, omissions or inconsistencies;
  • you must verify every AI-generated diet plan before delivering it to the patient;
  • Cloudify is not liable for clinical consequences arising from unverified use of AI-generated content.

6. Patient data processing

You are the controller of your patients' data. Nutrilia acts as an external processor on your behalf, under the data processing agreement (DPA) you accept when registering to the Service.

You must:

  • validly collect patients' consent to the processing of health data;
  • provide them with your own privacy notice;
  • comply with the retention obligations set by healthcare law.

The Privacy policy governs the details of how we process the data.

Paper-collected consents. The Service offers a feature to record privacy consents the Professional collected on paper outside the platform (typically for patients with no email). When you record a paper consent, you declare under your own responsibility that you delivered the notice to the patient and obtained their signature on the form. You alone are responsible for the correspondence between the recorded declaration and the signature actually placed by the patient. Nutrilia does not verify, validate or guarantee the authenticity of any paper signature: it only provides the tracking tool and the optional storage of the scan you upload. The scan, if uploaded, is stored encrypted at rest and accessible only to you and your studio.

7. Fees and billing

Paid plans (Plus, Pro, Studio) are billed in advance based on the chosen cycle (monthly or yearly). Prices listed on the website exclude VAT where applicable.

Free plan. Free of charge and includes a limit on patients and features indicated on the pricing page. Once the limit is reached you cannot create new patients or use features reserved to higher tiers: to exceed the limit you must switch to a paid plan. Existing data remains accessible and editable.

Trial period. Some paid plans include a free trial of the duration indicated on the website. At the end of the trial the subscription is automatically activated at the chosen plan, unless cancelled in advance.

Failed payment. If a renewal payment fails, the account enters read-only mode after 3 days; after a further 30 days it may be deactivated.

Refunds. Amounts paid are non-refundable, not even pro-rata, in case of early cancellation or plan downgrade during the cycle. Cancellation remains effective from the next cycle (see §14).

Price changes. Any price-list change does not apply to the cycle already paid. For renewals, new prices are communicated by email at least 30 days before they take effect.

8. Intellectual property

Nutrilia, the software, design, trademarks and proprietary content remain our exclusive property. The data you enter (patients, diets, measurements) remains yours and is returned in exportable format at any time.

9. Suspension and changes

We may suspend or restrict the Service in case of:

  • breach of these Terms, in particular of the Acceptable use (§4);
  • fraudulent use;
  • activities endangering other users or the system.

We may modify the Service or these Terms with at least 30 days' notice via email.

10. Limitation of liability

The Service is provided "as is". To the extent permitted by law, our liability to you is limited to the amount paid in the last 12 months. We are not liable for indirect damages, loss of profits or reputation.

11. Force majeure

Cloudify is not liable for delays, interruptions or malfunctions of the Service caused by events outside our reasonable control: failures of cloud infrastructure providers (Vercel, Neon, AWS and similar), internet network outages, cyberattacks, natural disasters, strikes, decisions by authorities.

12. Notices

Communications with legal effect (changes to the Terms, account suspension, price changes, withdrawal) reach you via email at the address linked to your account: it is your responsibility to keep it up to date. Your communications to us must be sent to info@nutrilia.it and are deemed received on the date of the email.

13. Assignment of the contract

Cloudify is currently operated as an Italian sole proprietorship (flat-rate scheme). Should the Nutrilia product in the future be transferred to another entity, or should Cloudify change its legal form (for example by converting into a limited company), this contract and the data connected to it may be transferred to the new entity. The assignment will be communicated by email with at least 30 days' notice; you will be free to withdraw without penalty within 30 days from the notice.

14. Cancellation and termination

You can cancel the subscription at any time from the settings panel. Cancellation takes effect at the end of the current billing cycle, with no refund for the unused fraction. Data remain accessible in read-only mode for 30 days after cancellation, then are deleted save for tax retention obligations.

15. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute is subject to the exclusive jurisdiction of the court of Milan, save for non-derogable consumer protection rules that do not apply since the Service is aimed at professionals.